Type of Information We Collect

We receive, collect and store information only the personal information that you enter on our order forms on on the blog. This includes your e-mail, and address & phone number (optional).

 

We do NOT collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information.

 

We WILL NOT use software tools to measure and collect your session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We will be monitoring blog post-responses, and will reply there. Use our Stay in Touch form, phone, email, or address for private communication.

 

We are not integrating with social media at this time in order to avoid exponentially increasing cookies, privacy policy-requirements and concerns.

 

Why We Collect this Information

We collect the above information only to be able to be in direct contact with customers. We use it to inform our Visitors and Users with general or personalized service-related notices and promotional messages and comply with any applicable laws and regulations.

 

How Will We Contact You?

We will contact you through our own email, reluctantwhalergirl.com or our phone number 1(207) 600-2317 Gorham, Maine). We only contact you through the basic contact information you provide: email, telephone (optional), text messages (optional), and postal mail, and self-identified blog responses.

 

Why Will We Contact You?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to ask in person or to to poll your opinions through optional surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

 

How We Store, Use, Share and Disclose Our Site Visitors' Personal Information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How Can You Amend or Withdraw Your Consent?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at reluctantwhalergirl.com, or send us mail to: RWG LLC, Pillar Manors, The Belmont, 488 Hanover Street, Suite 3, Hanover, New Hampshire, USA, 03104.

 

How Do We Update You?      

We will inform all customers if and when our policies change, and/or when we hear of any privacy concerns.  Please keep us informed if anyone other than RWGLLC attempts to contact you.

 

Cookie Policy

At this time, we have chosen to use only the 13 essential cookies as determined by Wix.com. One functional cookie wil be used when/if the website becomes multilingual (see last row of chart). We have chosen not to use Wix advanced business tools and analytics, as these would add cookies we are not ready to monitor.We will inform you of any changes of which we are aware, and monitor frequently. Wix suggests site-users look at information sites like All About Cookies for more information. We cannot vouch for its accuracy, but it seems useful.

 

We thank Wix for this chart of Cookies We Use:

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Cookie Name                Purpose                                                                          Duration                       Cookie Type

XSRF-TOKEN                Used for security reasons                                                   Session                         Essential 

hs                              Used for security reasons                                                   Session                         Essential

svSession                    Used in connection with user login                                     12 months                     Essential
 

SSR-caching                 Used to indicate the system from

                                  which the site was rendered                                             1 minute                        Essential

wixCIDX                        Used for system monitoring/debugging                              3 months                       Essential

wix_browser_sess         Used for system monitoring/debugging                               Session                         Essential

consent-policy               Used for cookie banner parameters                                    12 months                     Essential

smSession                     Used to identify logged in site members                            Session                        Essential

TS*                               Used for security and anti-fraud reasons                            Session                       Essential

bSession                       Used for system effectiveness measurement                       30 minutes                   Essential

fedops.logger.X              Used for stability/effectiveness measurement                     12 months                     Essential